Refund Policy
Return and refund
At Bottles With History, we offer a 60-day right of return from the day you receive the item.
You must notify us within 60 days of receipt that you wish to return the item. The item must then be returned without undue delay.
The item must be unopened and returned in the same condition as when received.
The statutory right of withdrawal according to the Consumer Contracts Act (14 days) is contained in the above 60 day right of return.
Repayment
In the event of a correct and timely return, the amount will be refunded to the same means of payment that was used for the purchase, unless otherwise agreed.
Refunds are made no later than 14 days after we have received the item or documentation that it has been dispatched.
Return in case of regret
You can order a return label here:
Denmark:
https://return.shipmondo.com/bottles-with-history-dk
Sweden:
https://return.shipmondo.com/bottles-with-history-se
Finland:
https://return.shipmondo.com/bottles-with-history-fi
Germany:
https://return.shipmondo.com/bottles-with-history-de
Netherlands:
https://return.shipmondo.com/bottles-with-history-nl
Other countries:
Write to us at support@bottleswithhistory.dk and state the order number, email and the products you wish to return.
The following applies to returns:
- The customer bears the costs of return
- The item must be packed securely
- The customer bears the risk of the goods until we receive them
- It is recommended to save the receipt and track & trace number
You are only liable for any reduction in value due to handling other than what is necessary to determine the nature and characteristics of the goods.
If you have received a free gift conditional on the purchase, this must be returned together with the item.
